Getting Started with Secure-Mail

Brightsquid Secure-Mail is a compliant and OIPC certified web-based service that is accessible from multiple devices and available anywhere with an Internet connection.

Secure-Mail works very similarly to email in that it allows users to send and receive information and attachments electronically.  Subscribers may send Secure-Mail messages to anyone they choose.  First time recipients will be prompted to create their own free Secure-Mail account so they may securely exchange (send and receive) patient records with the practice that invited them.


There are two parts of each Secure-Mail message:

  1. Email Notification – this portion is delivered to the recipients’ regular email.  It serves to notify the recipient to log in to Brightsquid Secure-Mail to see the secure portion of the message you sent them. This way users do not need to log into their Secure-Mail accounts to see if they have any new messages.
  2. Secure-Mail Message – this portion resides only within Brightsquid Secure-Mail. This is where you will enter any patient information or attachments. This is the safe portion.


Sending a Message

Log in to Brightsquid Secure-Mail at the secure log in site

Click the green ‘Compose Message’ button on the upper right to begin creating an outgoing Secure-Mail message. Compose the message in much the same way a regular email is composed.


A - Addressing the message – Enter the email address (or name) of the recipient. Note that while entering the email address the Secure-Mail system will search the address book and make suggestions. If no suggestions are offered, simply enter the full email address.
Multiple recipients may be added, each of whom will be displayed below the To: field in the Selected Recipients section of the message.

B - Compose the Secure-Mail Message – This is the section of the Secure-Mail message where patient data may be included.

C - Attach Files - Senders may also attach files (PDF Documents, X-rays etc…) to the Secure-Mail section of the outgoing message. Note that none of the Secure-Mail section information is transmitted or accessible via regular email.

D - Editing the Email Notification – Each Secure-Mail message automatically includes an email notification that will be delivered to the recipient's regular email address. By default this section is pre-populated. Senders may edit the email notification by clicking the Edit button next to the open padlock. Note that the email notification is not secure and patient information should be entered in this section.

When satisfied with the outgoing message click the Send button.  In a few moments the recipient will receive an email at their regular email address including the Email Message portion and a notification inviting them to log in to Secure-Mail and access the patient information typed or uploaded by the sender.

The recipient can follow the link in the Email to log into their Brightsquid Secure-Mail account or create an account if it’s their first time using the system.

    • First time users of Brightsquid Secure-Mail will be invited to register a free account by providing name and practice information.  No credit card or payment information is required to establish an account after being invited.
    • Once the account has been created, the recipient can immediately log into the newly created Brightsquid Secure-Mail account.  Invited recipients may securely reply to the initial message as well as compose new messages back to the practice that invited them to join.


Working with Received Messages

Every Secure-Mail message generates an email notification that will be delivered to the recipient’s regular email address.  This way users do not need to log into their Brightsquid Secure-Mail accounts to see if they have any new messages.

In each email notification there is a link directly to the specific Secure-Mail message referenced in the notification.  Users may follow this link to access the secured portion of the message.

Note that after clicking on the link to access the Secure-Mail message, users will need to enter the username and password of their Brightsquid Secure-Mail account to view the message.

Professional Secure-Mail users  (Clinic staff & doctors) may also log directly into their Brightsquid Secure-Mail accounts at the following website:

Patients using Secure-Mail may log in to their Brightsquid Secure-Mail accounts here:


Attachments may be:

  • Downloaded by clicking the ‘Download’ icon next to the thumbnails
  • Common files such as .pdf, .jpg, .png and .stl (Eg: photos and X-rays) may also be viewed directly in the Secure-Mail interface by clicking the ‘Image Viewer’ icon next to the thumbnails.  Viewable files are indicated by the ‘Image Viewer’ icon to the right of the thumbnail image.

As with traditional email, users may reply, forward or print the contents of the Secure-Mail message.  These features are accessible via the menu in the upper right corner of each message.  


Frequently Asked Questions


Will Secure-Mail system replace my regular email account?

No, Secure-Mail is intended to augment an existing email address to allow users to send Protected Health Information (PHI) safely and securely.

Do my colleagues (specialists, labs etc…) need to have a Secure-Mail account before I can send them a message?

No, subscribers can send Secure-Mail messages to anyone they choose.  If it is the recipient’s first time using Secure-Mail an invitation to create an account will be sent to their email address.  There is no charge to recipients to communicate via Secure-Mail with a subscriber.


What types of files and attachments can I send through Secure-Mail?

Secure-Mail supports attachments as large as 500MB in size.  

Users with a paid subscription may send any type of file, most common examples are photos, X-rays, PDF, Word Documents and DICOM files.  



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